Client Case Study: BAXI

Having invested in a brand new HR system, BAXI spent a year trying to get it configured to suit their needs before contacting Aide HR. We were able to customise their existing software, deliver a best-in-class solution that matched their needs perfectly, and save them £10,000 in costs.

BAXI have been manufacturing gas boilers in the UK for over a half a century. Baxi Heating has grown from small beginnings in 1966 to an established group of award-winning brands including Potterton, Main Heating, Megaflo and many others. As part of the BDR Thermea Group, BAXI contributes to a €1.7 billion turnover from its Warwickshire headquarters.

“The progress we have made in a short time has proven why aideHR was recommended to us so highly.”
— HR Director, Baxi Heating UK Ltd

Articulating, then implementing, the perfect HR IT solution

When BAXI invested in a new HR system, they were expecting a unified solution that could cover HR, Payroll and Employee & Manager portals. Resourcelink Aurora had the potential to provide everything BAXI needed, but communication issues with BAXI’s third-party supplier, and a lack of in-house systems expertise, left this award-winning business with a half-finished solution for 12 months.

Following a recommendation from a previous client, BAXI reached out to Aide HR for help. Already 12 months behind schedule, BAXI urgently needed to go live with their Employee & Manager Self-Service Portal. They knew what they needed the Resourcelink software to deliver, but they lacked the systems expertise to communicate their precise requirements in technical terms. Aide HR’s combined IT and HR expertise bridged the gap perfectly and enabled BAXI to customise Resourcelink and provide the bespoke user-friendly facility that BAXI so desperately needed.

Making the HRIS work for the business

Resourcelink is a powerful, flexible software that has endless potential, but BAXI weren’t set up to reap the benefits of the software. Aide HR’s immersive approach meant that we had a deep understanding of the BAXI business before producing a user-friendly HRIS solution bespoke to BAXI.

Aide HR spent time in BAXI’s offices and took the time to understand BAXI’s requirements in detail. Once we knew BAXI’s business as well as our own, we delivered a plan that BAXI could easily understand and visualise. BAXI could see exactly what the final result would look like before they signed off on the work; Aide HR’s combined IT and HR experience meant that we could act as technical project managers, implementing a new configuration that delivered all of the missing functionality. We also spent time future-proofing the original HR & Payroll setup, so that BAXI could continue to benefit from subsequent Resourcelink software updates.

A bespoke solution in just 20 days

Our combined IT and HR experience meant that we were able to take a complex project that had been trapped in development hell for 12 months, and deliver a finished project with just 20 days of consultancy (split over 6 months to fit with BAXI’s timelines). Over the 20 day period, we…

• Future-proofed the previous build of Resourcelink Aurora with a rebuild
• Scoped, built, tested and rolled out the Employee Self Service Portal, including online Payslips
• Scoped, built and tested the Manager Self Service Portal (with plans in place for roll-out)
• Reviewed, reconfigured and rolled out an online appraisal platform
• Resolved security and configuration concerns surrounding the implementation on Single Sign On, allowing BAXI IT to implement this for the first time in the company
• Trained staff on time-saving functions like CSV data upload

By the end of the project, BAXI had a truly bespoke HRIS solution, and had achieved savings of £10,000 on implementation costs alone.

An Immersive Approach to BAXI’s Requirements

“Without the immersive approach we wouldn’t have resolved the issues with the previous build, nor would we have been in a position to support their IT function to deliver Single Sign On”, says Ian Warren, MD of Aide Group. “We were involved in manager / user engagement sessions, supported communications and training plans and helped upskill the HR team so they could make more efficient use of the system.”

Join our happy clients list

Our immersive approach to BAXI’s HRIS project resulted in immediate financial savings, smoother workflows, a more efficient HR department and greater autonomy for frontline staff. Talk to us today and we’ll show you how you too can become one of Aide HR’s happy clients. Contact us today.